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What is the Webster Emergency Medical Service

The town of Webster, bordered by Lake Ontario to the north and Irondequoit Bay to the west, offers many recreational opportunities for both summer and winter on water activities, from water skiing, to boating, to ice fishing. This same abundance of surrounding water does offer challenges though when providing emergency medical services. While the West Webster and Union Hill agencies provide excellent ambulance services, there are times when they are not available to respond to an emergency call. At these times EMS calls in Webster are mutual aided to neighboring ambulance agencies. The challenge for providing mutual aid is that, unlike towns bordered on all sides by other municipalities, the lake to the north eliminates mutual aid from that direction and with the limited access from the west into Webster due to the bay, there are times when mutual aid ambulances may take a longer time to reach you in an emergency.

In a partnership with the fire and EMS services located in the town and town leaders, a plan was developed that best utilizes existing in-town EMS providers to reduce the number of calls that need to be mutual aided. The town was granted an operating certificate by the New York State Department of Health to provide an additional in-town ambulance service, called the Webster Emergency Medical Service. Webster EMS has contracted with the North East Quadrant Advanced Life Support, Inc. (NEQALS) to provide the ambulance and equipment, along with the qualified EMTs, to provide this additional ambulance service to the town. This service does not require any tax revenue to operate, calls for service are billed to the patient's insurance provider. NEQALS, as the provider of this service, is the agency that will responsible for all aspects of Webster EMS's operations and billing.

This is a unique solution to ensure that the residents of Webster continue to receive the highest quality and most timely emergency medical care and one that can adapt to the ever growing challenges of providing prehospital care in the years to come.